Frequently Asked Questions

Click here to open an account. Alternatively, click on this at the top right of the page to register/login.

We use industry standards end-to-end encryption to safeguard your information and we keep all the information submitted to us safe.

Look for the padlock icon on your browser address bar to confirm your transactions are encrypted end-to-end transmission on the internet.

To buy product from our online shop;

  1. Browse / search product/s you are looking for.
  2. Add to cart desired quantity.
  3. Complete the simple checkout.
  1. Click on your cart.
  2. Remove undesired items from the list.
  3. Update your cart.

For cancellation of orders awaiting payment, please contact esales@epoolconnect.com

Only unused goods can be returned. 

Returns must be done within 7 days from delivery and must be returned in its original packaging.

Please return unused goods to 13 Third Chin Bee Road, Singapore 618689.

Yes.  Please call our sales representative at +65 6266 2550 for warranty enquiries.

Only products with manufacturing defects will be considered.

Please ensure that all required fields for the Billing Address have been filled up.  Click here to edit your Billing Address.  

If shipping to an address different from the Billing Address, please ensure that all required fields of Shipping Address have been filled up.  Click here to edit the Shipping Address.

If the problem still persists, please send an email to esales@epoolconnect.com with screenshots of your checkout page.